Thursday, July 22, 2010

Another Exciting EDD Moment

Oh my goodness. You know how I was waiting for an unemployment check and thought it was being delayed because of those naughty senators? Well, today I got a notice in the mail that I was bounced out of the unemployment system again for no reason. I was cut off because I claimed my very part-time earnings from my summer school job. There’s some glitch in the system that sometimes ends your unemployment if you claim earnings in the second week on the claim form.

I immediately imagined having to wait months for a phone appointment like I did last summer – the issue wasn’t resolved until October. I half-heartedly dialed the 1-800 number printed on the notice. GUESS WHAT? The automated system answered the call instead of rejecting it due to a high volume. I was so excited, I lost track of the appropriate number to press. I pressed 0, hoping to talk to a person. An automated voice warned that I needed to press a valid option or my call would be ended. Oh no . . . I pressed 4. It was something about appealing your case. That’s not right. I pressed three random numbers in a row and a miracle occurred. I WAS TRANSFERRED TO A LIVE PERSON IN FOUR MINUTES. No joke.

It was almost a religious experience. It’s been more than two years since I was able to get info from the EDD on the spot. A very professional person answered promptly, took my info, told me to hold, then explained the error had been caught and corrected, and I was to ignore the notice.